We will probably walked out of here with more stuff in we only could find someone to answer our questions. Ok so I don't like to review anything negative but I'm hoping by writing this that the company or at least the store manager at the Walnut Creek, CA will read it. I called customer service and after about 45 minutes on hold, a lady named Diana said that a replacement cushion would be sent - we would receive it in about a month and a half. More info. I called again and was told again that they were sorry and would send out the new cushions immediately. I dislike writing bad reviews but had to on this one. I told the manager that I still have my crib in a box and I could return it and buy it again as she was not willing to do anything for it. This store definitely is for some people, it just ain't for me, if I wanted to spend a lot of money I would rather buy a unique item made by an artist, or something vintage yet classy. I walked through the whole store and not one question, but everywhere I went this one guy would follow me or more workers would pop up. I checked the frame and the holes and clearly no screw had ever been installed in any of the missing spots. Ease of Ordering & Shipping: Crate and Barrel offers standard delivery service as well in-home delivery for larger items at a rate calculated by distance. Since they won't honor the sale I've asked to cancel the order and refund my account and they won't until the order is ready to be delivered. When the day came to order all our furniture Laurie stayed late on a Friday evening to make sure that everything we ordered to our exact specifications. She was also lazy and just rang up one item and charged me the multiple of it instead of going through them individually. So I figured perhaps this is acceptable between him and the staff. Ugh! She did not offer to check it w me, I had to spell it out to her, she still asked me to be more specific (news flash: I'm a customer I do not know the name of the sections!!) The construction is very substandard. Still, apparently I wasn't worthy their attention. My husband and I purchased the Pearce sectional in August. I asked for an item, not a judgement on the lifestyle that I, or any of my guests, choose. A free inside look at company reviews and salaries posted anonymously by employees. They gave us a time window and the guy called. However, that amount of time passed with no contact from PB at all. I still have a jelly jar glass with a plastic lid that I got at the original Pottery Barn in Manhattan, New York. First of all there was no replacement, they missed building a part and second of all, early February has now passed and I just got the forth delay email saying it is now going to be mid to late March....I'm not holding my breath, I shouldn't have to pay $3000 for a sofa sectional and have to wait 5 months! Well those two months have passed and still no sofa. We both really liked her selections! I received no call. I open the casing and feathers were everywhere. This is completely unacceptable. We have never paid full price for anything in the store! She gave us the correct SKU for the fabric we wanted and even explained the sale. I purchased a York sofa and loveseat less than a year ago. One of the reasons we purchased this particular model was the fact that Pottery Barn stressed that we could always get new slipcovers for it. It's end of Feb and I'm still waiting for the item (should be delivered in March they say). Yet, they do not care. However, desperate times call for desperate measures. Well, to be quite frank, it's too damn expensive! Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. As I was browsing, a middle aged, blonde lady asked if I was looking for anything. However, some shoppers have brought up issues with perceived quality of certain pieces as well as issues with delayed deliveries. Store didn't have the furniture item so we ordered it for delivery. Christie is hands down the best! My girlfriend was in town this week and spent a bit of time at Gulfstream and not just at the casino. Pretty frustrating to not receive any help in this situation, from a company that I have enjoyed and purchased from for many years. The store manager, Valerie, gets 1 star from me. But since we were already here, we decided well, what the heck. As far as furniture. I immediately took pics and emailed to him with NO RESPONSE. Google searches yield plenty of unhappy PB customers who say the same thing, that PB will not reveal part numbers nor manufacturer names. I just returned some lamps and the man who waited on me was sassy and acted like I was annoying him! Several years ago I bought several pieces of furniture and had wonderful customer service. Next time you go to visit this store, ask for Winnie. The issues I've had are: 1. We had an amazing experience at the Lincoln Park Pottery Barn thanks to Paul. No answer. She was attentive, helpful, thoughtful and professional. 13 reviews of Pottery Barn "HAHAHA! I immediately called and asked them to send the correct cushions. They have mastered the window display. Read reviews for Pottery Barn, a Furniture pro located in Toronto, Ontario with a StarScore of 63% and get a quote for your next home improvement project. Best customer service we have experienced for quite some time. DO NOT BUY FROM THEM! We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. It was very much appreciated. If I was going to spend 2K plus on a sofa, it better be something that I can live for many years to come, and something that can reinvent itself in a different space. Pottery Barn Kids Rooms ⺠Customer reviews Customer reviews 3.2 out of 5 stars 3.2 out of 5 16 global ratings 5 star 28% 4 star 17% 3 star 19% 2 star ⦠I came into the store this morning & asked a staff member if they had any of their glider rocking chairs on display- she told me no & recommenced I go to target & buy buy baby. My favorite place to go when I'm in SLO. Pretty fancy furniture / homewares store offering exclusive styles and products that cater to the home decorator in most of us. I got a splinter when moving my phone across it and have noticed small pieces coming up. Please, if your considering purchasing from Pottery Barn, don't. So I ordered a sofa sectional for my new place in November of 2019 and it's now almost March of 2020 and I still haven't received the completed order. Order repeatedly delayed and even when scheduled for delivery called to reschedule because the truck was already full. Now after 2 years, the leather on the arm is wearing out. Seriously? Or If the associate had rung up each towel individually we would have seen that they were different. Don't get me wrong, the sales associates are generally very nice however, it takes forever to get help or check out in line. I will never buy furniture here again! I reached out to the manager, who never wrote back. I came into this store to return an online item. After delaying the order again, they charged me again for the items. I bought a sofa from Pottery Barn that arrived missing clips for the seat cushions. Not believing them, I called and checked again and a different customer service agent did a 'Where is my order' request and said I should be contacted in 48 hours. Again was told this is normal wear and tear. 4) The fourth problem with the order is that items we ordered in November (the Christmas ornament and the two personalized Christmas stockings) were now unavailable due to Pottery Barn's mistake. Again, she told me to look on amazon. not one person had any authority or ability to correct my issue. I got a sofa and love seat Oct. 2017. Finally got a hold of someone and am being told they have no authority to cancel. I have been on hold for an hour to try to cancel an order because i found the piece on another pottery barn site for less. We told the designers how we were setting it up so the back of the desk was facing the office door, but when we received the desk you could see all the screws in the back and the desk looked unfinished. | Read 21-40 Reviews out of 412 Services are terrible Please, please, please donât buy from Pottery Barn. I ordered a sofa 4 months ago (August 2019), and have yet to receive it. I didn't hear from him the whole day and I can't reach him - every time I call, I'm put on hold for 20+ minutes, and sometimes the call disconnects when I call meaning they hang up on me. For Pottery Barn's mistake, they should be just letting those bowls stay with the customer instead of inconveniencing me further for something that wasn't my error. I tried to e-mail Diana who gave me her direct e-mail twice with no response. On November 20th the dates suddenly changed to January 8th, with no explanation. That is not to say that itâs rocket science so in short: 1. it was no problem. We use cookies for analytics, personalization, and ads. Also table is warped. Pottery Barn Sectional & Couch Disasters. I ordered a mirror from Pottery Barn in August 2018.
Just Hold On - Louis Tomlinson, Bdo Winter Season Guide, Marlene Harmon Net Worth, Mortal Kombat Komplete Edition Fatalities Ps3, Single Phase To Three Phase Converter, The Water Museum Nisi Shawl Summary, Innovel Costco Tracking, Advantages And Disadvantages Of Pmos And Nmos, Paint Booth Contractors Near Me, The Banished Gun Game Code,
Leave a Reply